Frequently Asked Questions for Pet Emergencies

FAQs

Animal Emergency Hospital knows that you have questions and we are always happy to help. Below are some of our most frequently asked questions. Click on the question to see the answer. If your question is not answered below, please contact us and we’ll be happy to help.

Where is AEH located?

AEH is located at 1148 E. Bristol Rd, Burton, MI 48529. AEH is on the south side of Bristol Rd between Grand Traverse and Fenton Rd. AEH is next door to Kroger.

Can I make payment arrangements?

All payment is due when services are rendered. We do accept all forms of payment, including Cash, Check (approved by Telecheck), CareCredit, Visa, Mastercard, Discover, and American Express.

Please be advised that the Emergency Examination Fee is $83. If your pet is hospitalized, an estimate will be created, and a deposit of 100% of the lower end of the estimate will be due at the time of admission. Payment in full is due at the time of discharge.

We understand that visiting the emergency hospital with your pet can be a stressful experience. We realize treatment costs may be more expensive than anticipated due to the nature of your pet’s medical problem. Often, friends and family may be able to help in a crisis. If you have any financial concerns or questions about our policies, please inform the customer service representative.

What is Care Credit?

CareCredit is an excellent payment option for veterinary and medical services. This credit card offers special financing options that help you avoid paying interest and encourage complete payment over a reasonable period of time, often between 6 and 12 months. CareCredit makes a point of not charging interest on purchases over $200, as long as minimum monthly payments are made and bills are paid in full by the end of the promotional period. This program also offers a number of payback options to ensure that payment is easy and accessible.

AEH has Care Credit Applications available if you would like to apply for a CareCredit credit card account. You may also apply online or over the phone by calling (800) 365-8295.

Does AEH have a Doctor available?

A doctor is staffed on the premises 24 hours a day, 7 days a week.

Does AEH have diagnostic capabilities?

Yes, AEH has an in-house laboratory. We can perform and obtain immediate results on blood work, fecal tests, urinalysis, cytologies and many other diagnostic laboratory procedures. We can also perform and obtain immediate results on digital x-rays and ultrasound.

Visiting Your Pet at Animal Emergency Hospital?

Thank you for leaving your pet in our care. At Animal Emergency Hospital the care of your pet and all of the other pets in the hospital is our top priority.

We are happy to have you visit with your pet while in the hospital. In order to give all of our hospitalized pets the best care, we have a few guidelines for visitation. Please keep in mind that you may call at any time to check on your pet, and may come and visit according to these guidelines:

If you would like to visit your pet, please call ahead. You may need to wait for an open exam room or for the treatment area to become available to accommodate the visit. If your pet is well enough to leave the treatment area during your visit, we will have you visit him/her in an exam room for 20 minutes. If he/she is too sick to leave our supervision, we will let you visit in the treatment area for 15 minutes.

We sincerely appreciate your compliance with these guidelines. We had the best interest of your pet and all the other pets in the hospital in mind when making these decisions.

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