Open 24 Hours
Including weekends and Holidays

FAQs

810.238.7557

Animal Emergency Hospital knows that you have questions and we are always happy to help. Below are some of our most frequently asked questions. Click on the question to see the answer. If your question is not answered below, please contact us and we’ll be happy to help.

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Where is AEH located?

AEH is located at 1148 E. Bristol Rd, Burton, MI 48529. AEH is on the south side of Bristol Rd between Grand Traverse and Fenton Rd. AEH is next door to Kroger.

Can I make payment arrangements?

All payment is due when services are rendered. We do accept all forms of payment, including Cash, Check (approved by Telecheck), CareCredit, Visa, Mastercard, Discover, and American Express.

Please be advised that the Emergency Examination Fee is $80. If your pet is hospitalized, an estimate will be created, and a deposit of 100% of the lower end of the estimate will be due at the time of admission. Payment in full is due at the time of discharge.

We understand that visiting the emergency hospital with your pet can be a stressful experience. We realize treatment costs may be more expensive than anticipated due to the nature of your pet’s medical problem. Often, friends and family may be able to help in a crisis. If you have any financial concerns or questions about our policies, please inform the customer service representative.

What is Care Credit?

CareCredit is an excellent payment option for veterinary and medical services. This credit card offers special financing options that help you avoid paying interest and encourage complete payment over a reasonable period of time, often between 6 and 12 months. CareCredit makes a point of not charging interest on purchases over $200, as long as minimum monthly payments are made and bills are paid in full by the end of the promotional period. This program also offers a number of payback options to ensure that payment is easy and accessible.

AEH has Care Credit Applications available if you would like to apply for a CareCredit credit card account. You may also apply online or over the phone by calling (800) 677-0718.

Does AEH have a Doctor available?

A Doctor is staffed on the premises during business hours from 5 pm to 8 am weekdays and 24 hours on weekends and holidays.

Does AEH have diagnostic capabilities?

Yes, AEH has an in-house laboratory. We can perform and obtain immediate results on blood work, fecal tests, urinalysis, cytologies and many other diagnostic laboratory procedures. We can also perform and obtain immediate results on digital x-rays and ultrasound.

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